Terms of service

Last updated: Draft, 29 September 2026

1. About these terms

These terms are an agreement between you (the business signing up) and Aarav Infotech India Pvt. Ltd. (CIN U74120MH2015PTC264432), trading as WebXSentry ("we", "us"). They apply when you take a plan or Emergency Recovery. Our pricing page, including the plan terms and comparison shown there on the day you sign up, and our refund and cancellation policy form part of this agreement. If anything conflicts, a signed agreement between us wins, then these terms.

2. Our services

We offer three website maintenance plans (Essential, Business, Priority). Each plan covers one website; extra sites and subdomains are quoted separately. What each plan includes is described on the pricing page. We perform the services with reasonable skill and care.

3. Your monthly hours

• Each plan includes a monthly pool of hands-on hours for content, design and technical work: Essential 2 hours, Business 6 hours, Priority 12 hours.
• Time is tracked in 15-minute blocks and shown on each ticket in your client portal.
• Hours reset each month and do not carry forward.
• Routine maintenance, monitoring and reporting never use your hours.
• If a request would take you past your hours, we tell you and quote the extra work first. Nothing chargeable starts without your written approval.
• If you go over your hours three months in a row, we will suggest the plan that fits rather than quietly slowing your service.

4. What is not included

New designs from scratch, custom development, graphic design, redesigns or platform migration, major new features, content writing, search and paid ads management, and accessibility remediation. We quote these separately, before any work starts.

5. Response and completion times

Our business days are Monday to Saturday, India Standard Time, excluding public holidays. That working day runs through the US night, so a request sent during your day is usually answered by your next business morning, Eastern time. Typical completion once work starts is 2 to 4 business days on Essential, 1 to 2 business days on Business, and same or next business day on Priority. These are targets, not guarantees, and they exclude time spent waiting for your content, approval or a third party. Monitoring, the firewall and backups run around the clock; our people do not. A contractual response window with service credits is available only as a paid add-on.

6. Your responsibilities

• Give us the access we need, and keep us informed if anyone else changes your website, hosting or domain.
• Make sure you have the right to use the content, images, themes and plugins you ask us to work with. Premium licenses remain yours to buy and renew.
• Keep your own obligations to your customers, including your website's privacy notice and any sector rules that apply to you.
• Do not ask us to do anything unlawful, or to host or publish unlawful content.

7. Access and security

You share credentials with us through the secure vault in your client area, and we use them only to provide the service. You can change or revoke our access at any time, though some services may stop working until access is restored.

8. Fees and billing

• Prices are in US dollars, exclusive of any taxes that apply to you.
• Plans are billed in advance, monthly or annually, through our client portal, and renew automatically until you cancel.
• If a payment fails, we will tell you. If it is still unpaid after 7 days, we may pause the service until it is paid. Monitoring stops while paused.
• We will give existing clients at least 30 days' notice by email before a price change.
• There is no setup fee.

9. Money-back guarantee

If you are not satisfied within 30 days of your first payment, tell us and we refund that payment in full, monthly or annual. It applies once per customer and per website, and does not cover Emergency Recovery or quoted project work.

10. Cancelling

Plans are month to month. You can cancel at any time from your portal or by email, with no exit fee. Service continues to the end of the period you have already paid for, and we do not give partial refunds except under the money-back guarantee. When you leave, we return every credential we hold and confirm in writing that our access has been removed. Your latest backup and full report history are yours on request, at no charge, and your data is purged from our systems 30 days after cancellation.

11. Emergency Recovery

Emergency Recovery is a one-time, fixed-price engagement of $399 for a hacked, defaced or blacklisted site: malware removal, database cleanup, blacklist delisting requests, post-incident hardening and a written incident report. No plan is needed. Work starts by your next business morning, Eastern time; sites already on a plan are handled first. Delisting is decided by third parties such as Google, so we cannot control how long it takes. If you start a plan within 30 days of the recovery, $199 is credited against your first three months.

12. Fair use

Unlimited CDN bandwidth and backup storage cover normal business use for a site of your type and traffic. Malware removal is unlimited for normal incidents, but three or more infections within 90 days caused on your side (shared or stolen passwords, pirated themes or plugins, unpatched custom code) lead to a root-cause fix, quoted first, instead of repeated cleanups.

13. Third parties

Your website relies on services we do not control, such as your host, domain registrar, plugins and themes, payment gateways and Google. We deal with them on your behalf, but we are not responsible for their outages, changes or decisions.

14. Confidentiality and data

We keep your information and your customers' information confidential and use it only to provide the service. Every staff member with access to client systems is under a signed confidentiality agreement, and a mutual NDA is available at no charge. How we handle personal information is described in our privacy policy.

15. Ownership

Your domain, hosting, website, content and data are yours. We manage them; you own them. Our own tools, processes and report formats remain ours, and you may use the reports we give you for any purpose.

16. What we do not promise

We work hard to keep your site secure, fast and online, but no one can guarantee that a website will never go down, be attacked or change in search rankings. Beyond the commitments in these terms, the services are provided without other warranties, to the extent the law allows.

17. Liability

Our total liability for any claim under this agreement is limited to the fees you paid us in the 3 months before the claim. We are not liable for indirect or consequential loss, such as lost profits or lost data you could have restored from a backup. Nothing in these terms limits liability that cannot be limited by law.

18. Suspension and termination by us

We may suspend or end the service, with notice where we can, if payments remain unpaid, if you ask us to do something unlawful, or if fair use is repeatedly exceeded. If we end the service without cause, we refund any fees paid for the unused period, and the exit process in section 10 still applies.

19. Changes to these terms

We may update these terms. We will email clients at least 30 days before a change that affects them takes effect. If you do not agree, you can cancel before then.

20. Governing law

These terms are governed by the laws of India, and the courts at Mumbai have jurisdiction. Before going to court, we will both try in good faith to resolve any dispute by talking first.

21. Contact

Email hello@webxsentry.com, or write to Aarav Infotech India Pvt. Ltd. at 120, The Summit Business Bay, Andheri (East), Mumbai, Maharashtra 400093, India.