Shopify looks after the platform. We look after the parts that are yours: your theme, your apps, your products and pages, and your tracking. Your hands-on hours cover the changes you ask for, and we watch your store and report every month.
A clear split
Because Shopify hosts and secures the platform, the parts of a plan that fix servers and files do not apply. Here is exactly who does what.
| What | Shopify | WebXSentry |
|---|---|---|
| Hosting and server security | Handled by Shopify | Not applicable |
| Platform updates | Handled by Shopify | Not applicable |
| Theme changes and layout fixes | You or a developer | Your monthly hours |
| Products, collections and pages | You | Your monthly hours |
| Apps: setup and review | You | Your monthly hours, plus an app review |
| Tracking and analytics tags | You | Your monthly hours |
| Store monitoring | Not included | We watch the store and report monthly |
| Server backups and malware scans | Not needed | Not applicable |
What is covered
Adjust sections, banners, menus and footers, fix layout problems on mobile, and keep the store looking consistent.
Add products, update prices and descriptions, organise collections, and publish new pages from templates you already have.
Install and set up apps, connect analytics, email tools and your CRM, and remove ones you no longer use.
We review what slows the store, such as heavy images and unused apps, and fix what we can within your hours.
Your store is watched for downtime, and we act when something looks wrong.
A clear report each month of what we did, plus a monthly test order on Business and Priority.
Apps
Apps are a common reason a store slows down or breaks. We review what is installed and give you a short list: keep, remove, replace.
Two apps doing the same job can load the same code twice.
Apps their makers no longer update.
We note what each one adds to the weight of your pages.
Apps that ask for more permissions than they need.
Pieces an uninstalled app left behind in the theme.
Your hours
Typical times, not promises
| Request | Typical time | Kind of work |
|---|---|---|
| Update opening hours, prices or contact details | 15 min | Content |
| Add a blog post or product you send us | 30 min | Content |
| Swap images or fix text across several pages | 30 min | Content |
| Menu, footer and widget changes | 15 to 30 min | Design |
| Adjust colors, spacing or fonts | 30 min | Design |
| Publish a new page from an existing template | 1 hr | Design |
| Install and set up a plugin, like a booking form | 1 hr | Technical |
| Connect analytics, email or your CRM | 1 to 2 hrs | Technical |
| Fix a mobile layout or browser bug | 30 min to 2 hrs | Technical |
| Remove an unused app and its leftover code | 30 min to 1 hr | On this platform |
| Add or reorder a collection | 15 to 30 min | On this platform |
Every request is tracked in 15-minute blocks and comes out of your monthly hours: Essential 2, Business 6, Priority 12 hours a month.
Do it yourself, or hand it over
This is the list our hours are often spent on.
How-to
Steps checked against the Shopify Help Center on 2 October 2026. Shopify changes its screens from time to time, so check the current help page if a label looks different.
If your store is small, rarely changes and you are comfortable making your own theme and product edits, Shopify's built-in tools may be all you need.
We are most useful when changes pile up, an app or theme update leaves things looking wrong, or you want someone watching the store and telling you each month what they found.
Plans
Same team, same promise on every plan. The difference is how many hands-on hours you get and how fast we move.
| Compare | Essential | Business | Priority |
|---|---|---|---|
| Hands-on work included | 2 hrs / month | 6 hrs / month | 12 hrs / month |
| First response | Next business morning ET | Next business morning ET, priority queue | Next business morning ET, dedicated queue |
| Your contact | Support team | Named technical contact | Named account manager |
| Monthly health report & client portal | ✓ | ✓ | ✓ |
Updates, security, backups and monitoring in every plan. Month to month, a 30-day money-back guarantee, and two months free if you pay annually. See every plan feature.
Reviews
Reviews of Aarav Infotech, the company behind WebXSentry, from clients in United States, Singapore and United Kingdom. Each one says which service it is about, and where a public link exists you can read the original.
“I have no hesitation in recommending their services, for any of the services they offer, they are very prompt responsive and professional.”
Dr D V Giri
Scientist, Pro-Tech
United States · Website development and maintenance
“Aarav Infotech was able to resolve the tech problems that we faced on Google Workspace (SPF, DKIM, DMARC) and resolve it to our satsifaction. Jitendra was patient and Ritika was prompt in addressing the query. Since all of the processes are automated, made things very easy.”
Sriram Iyer
IKIGAI ENABLERS PTE. LTD.
Singapore · Google Workspace support
Read on Google
“They are highly experienced, creative, reliable and professional in their approach from the creation of the concept to designing and development; I knew I could rely on their technical skills and initiative to deliver superb results on time.”
Kevin Barrance
Director, Horizon Specialities
United Kingdom · Website design and development
Some of the businesses whose websites our team looks after
New Zealand
Ireland
United States
Australia
United Arab Emirates
United States
Canada
United KingdomStart in two minutes
A real person replies by your next business morning, Eastern time, with how we would handle it and which plan fits. No sales call needed.
Guides
Shopify looks after the platform, but your theme, apps, products and tracking are yours. Here is a simple monthly checklist to keep your store working and selling.
Aug 5, 2026 · 4 min read
Shopify calls it private mode. Here are the exact steps to close your store, what visitors and search engines see while it is closed, how to open it again, and a safer way to make changes without closing at all.
Jul 22, 2026 · 6 min read
What drives the maintenance bill on each platform, what a plan should include for each, and which of our plans suits which site, using our published prices as the one reference point.
Jul 8, 2026 · 5 min read
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Read moreAdd-ons
Extra fixes you can buy on top of your plan, each with a fixed price.
Security
One-time WAF setup on Cloudflare Pro that blocks attacks before they reach your website
Security
Secure HTTPS setup done right installation, validation, and mixed content fix in one go.
Speed and search
Make your website load fast for visitors anywhere in the world
Straight answers
Shopify hosts and secures the platform and handles its own updates. We handle your theme changes, content, apps, tracking and store monitoring, using the hours in your plan.
Essential works for a small store that needs occasional changes. Business adds a named technical contact, a priority queue and a monthly test order, which suits a store that sells every day.
No. Shopify hosts and secures the platform, so those parts of a plan do not apply to a Shopify store. Your hours are for the changes you ask for.
A staff account for your store, added through the secure vault in your client area. We remove our access and confirm it in writing if you leave.
Yes. We start with an onboarding report on how the store stands today, then look after it from there. Handover is free.
Small theme edits fit within your hours. If a change needs deeper code work, we tell you what it involves and agree it with you before we start.
Yes. Connecting analytics, email tools and tags is the kind of work your hours are for.
Tell us how it is built. We say plainly what we can look after before you sign up.
No. Hours reset each month and do not carry forward. Routine maintenance, monitoring and reporting never use them, so your hours go only on the work you ask for.
This service is the same wherever you are. Pick your country to see how it works with your time zone.
Tell us what your website needs. A real person replies by your next business morning, Eastern time, with how we would handle it and which plan fits.
