Website Hacked? What to Do in the First Hour
A calm, ordered response to a hacked website: how to spot it, what to do in the first hour, why a restore alone is not enough, and how to stop it happening again.
Sep 16, 2026 · 5 min read
Updates, security, backups and monitoring every month, plus hands-on hours for your changes. India is only 1.5 hours ahead of the UAE, so our working day is your working day. From $99 a month, no contract.
For businesses in the UAE the time difference is small. India is 1.5 hours ahead of the Gulf, so when your day starts ours has just started, and a request raised in the morning is usually being worked on at once. Our team works Monday to Saturday on India time.
Your site gets steady monthly care: updates, security, backups and monitoring, plus real hands-on hours for what you want changed. We already look after a website for a client in the UAE, which is part of why this page exists.
What you get
Service pages, product ranges and contact forms kept accurate, with the site updated and backed up in the background.
WooCommerce and Shopify stores get checkout attention and safe updates. Store support starts on the Business plan.
We find out what you own, get the keys into your name and take over with no gap in cover. Migration is free.
Profile, booking and enquiry pages kept fast and working, with security and backups handled quietly.
Local details
The UAE is on Gulf Standard Time, four hours ahead of UTC all year, and India is 1.5 hours ahead. Most UAE businesses now work Monday to Friday, while our engineers work Monday to Saturday, India time, so your whole business day is covered.
The UAE has a federal personal data protection law, and free zones such as DIFC and ADGM have their own data protection rules. These are general pointers, not legal advice. Check your own obligations with a qualified adviser.
Our support, tickets and monthly reports are in English. Prices are in US dollars, month to month, which sits comfortably beside the dirham.
Your time zone
A person replies by your next business morning, and in the UAE that is often within the same working day.
Times are for an example day and move by an hour with daylight saving. Our team works Monday to Saturday, India time.
Rules to know
General pointers, not legal advice. Your own adviser should confirm what applies to your business.
Personal data. The UAE has a federal law on personal data protection, and free zones such as DIFC and ADGM have their own regimes, so which rules apply depends on where your business is established and whose data you handle. The UAE government portal describes the laws in force. A site with a contact form, a shop or analytics collects personal data and should have a clear privacy notice.
Security. Whatever the rules, a site that is kept updated, monitored and backed up is harder to attack and quicker to recover. That is the part of the job we take on.
What we cover. We keep software patched, watch uptime and security, take and test backups and use your hands-on hours for changes. We do not decide your legal obligations, so tell us if your site handles sensitive information and we will explain plainly what we touch and what we do not.
In practice
India is 1.5 hours ahead of the UAE all year, so a request raised in your morning is usually picked up at once. Our engineers work Monday to Saturday on India time.
A person replies by your next business morning, and often within the same working day. Urgent faults can be raised as an emergency from the site.
Plans are priced and billed in US dollars. Dirham amounts on this page are estimates that move with the exchange rate.
Updates applied, backups taken, uptime and what we found, in plain English, in your client area.
Not sure which basics your site is missing? Answer a few questions, see what is covered and get a plan for the gaps. The phone field opens with your country.
Plans
Same team, same promise on every plan. The difference is how many hands-on hours you get and how fast we move.
| Compare | Essential | Business | Priority |
|---|---|---|---|
| Hands-on work included | 2 hrs / month | 6 hrs / month | 12 hrs / month |
| First response | Next business morning ET | Next business morning ET, priority queue | Next business morning ET, dedicated queue |
| Your contact | Support team | Named technical contact | Named account manager |
| Staging | - | ✓ | Included, with engineer check |
| Backup frequency | Files weekly, database daily | Daily | Daily |
Updates, security, backups and monitoring in every plan. Month to month, a 30-day money-back guarantee, and two months free if you pay annually. See every plan feature.
Reviews
Reviews of Aarav Infotech, the company behind WebXSentry, from clients in United States, Singapore and United Kingdom. Each one says which service it is about, and where a public link exists you can read the original.
“I have no hesitation in recommending their services, for any of the services they offer, they are very prompt responsive and professional.”
Dr D V Giri
Scientist, Pro-Tech
United States · Website development and maintenance
“Aarav Infotech was able to resolve the tech problems that we faced on Google Workspace (SPF, DKIM, DMARC) and resolve it to our satsifaction. Jitendra was patient and Ritika was prompt in addressing the query. Since all of the processes are automated, made things very easy.”
Sriram Iyer
IKIGAI ENABLERS PTE. LTD.
Singapore · Google Workspace support
Read on Google
“They are highly experienced, creative, reliable and professional in their approach from the creation of the concept to designing and development; I knew I could rely on their technical skills and initiative to deliver superb results on time.”
Kevin Barrance
Director, Horizon Specialities
United Kingdom · Website design and development
Some of the businesses whose websites our team looks after
New Zealand
Ireland
United States
Australia
United Arab Emirates
United States
Canada
United KingdomStart in two minutes
A real person replies by your next business morning, Eastern time, with how we would handle it and which plan fits. No sales call needed.
Guides
A calm, ordered response to a hacked website: how to spot it, what to do in the first hour, why a restore alone is not enough, and how to stop it happening again.
Sep 16, 2026 · 5 min read
Maintenance by type of site and by who does the work, what drives the price, one worked example with per month, per year and per hour figures, and six ways to keep the cost down.
Sep 23, 2026 · 8 min read
Your developer has stopped replying and nobody knows who owns what. A step-by-step way to regain control of the domain, hosting and admin, plus the common traps to watch for.
Sep 9, 2026 · 5 min read
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Read moreStraight answers
A person replies by your next business morning. With India only 1.5 hours ahead of the UAE, that is often within the same working day.
Our engineers work Monday to Saturday on India time, which covers a UAE Monday to Friday week. Monitoring, the firewall and backups run continuously on their own.
No. Plans are billed in US dollars. Dirham amounts on this site are estimates at a stated rate.
Yes, we keep the site updated, secure and backed up whatever language it is in. Support and reports are in English, and we do not write or translate content.
We contain the problem, clean and restore the site and help you understand what was affected. If personal data is involved, speak to your adviser about your reporting duties.
Same plans and prices in every country. Open another to see how we work with that time zone.
Tell us what your website needs. A real person replies by your next business morning, Eastern time, with how we would handle it and which plan fits.