Your store runs on WordPress, WooCommerce, a payment gateway and a stack of plugins. We keep it updated and watched, test the checkout with a real test order every month, and use your hands-on hours for product, page and plugin changes. Store support starts at $199 a month.
Every hour your checkout is down is an hour of orders you do not get back, and a customer who may not return. Work out what an hour of downtime costs your store. It takes about a minute, and you can have the result emailed to you.
Problems we handle
The faults that cost a store orders, and where we look first.
Customers reach payment and the order does not complete. We check the checkout path, payment settings and plugin conflicts.
Declined test payments, expired keys, webhooks that never arrive. We find out whether the fault is on the site or at the provider.
Heavy scripts and plugins make buying feel slow. We look at what loads on those pages.
Confirmations and new-order alerts that land in spam or never leave the server.
Numbers that differ between the product page, the cart and your other systems.
One update breaks another plugin. This is why we test on a staging copy first.
A script error that stops a button working in some browsers.
Reminder emails or tracking that stop firing, or fire twice.
Business and Priority
A person places a real test order from start to finish every month, so a problem is found before a customer finds it.
What it looks like
This is the shape of the log we keep. Yours lists your own steps and results.
Example log, not a real client
| Step | What we check | Result |
|---|---|---|
| Add to cart | Price, options and shipping are correct | Passed |
| Checkout | Form fields, tax and totals | Passed |
| Payment | The gateway accepts the test payment | Passed |
| Confirmation | The order email arrives | Failed: email delayed, ticket opened |
| Store record | Order and stock are updated | Passed |
Updates
Updates run on a private copy before they reach your live store, so a faulty update cannot break your checkout. On Priority an engineer checks every update before release.
We confirm a recent backup exists before each release, so there is a way back if something does go wrong.
After a significant update we test the checkout again.
Stores hold customer details and take payments, so they attract attackers. A firewall runs continuously, your files and database are scanned daily on Business and Priority, and malware removal is included.
Before you sign up we tell you exactly what we touch and what we do not. We do not claim certifications we cannot show.
Peak season
Eight things we check with you before a sale, a holiday or a campaign.
Plans
Same team, same promise on every plan. The difference is how many hands-on hours you get and how fast we move.
| Compare | Essential | Business | Priority |
|---|---|---|---|
| eCommerce support & checkout testing | - | ✓ | ✓ |
| Hands-on work included | 2 hrs / month | 6 hrs / month | 12 hrs / month |
| First response | Next business morning ET | Next business morning ET, priority queue | Next business morning ET, dedicated queue |
| Your contact | Support team | Named technical contact | Named account manager |
| Staging | - | ✓ | Included, with engineer check |
| Backup frequency | Files weekly, database daily | Daily | Daily |
| History kept | 45 days | 60 days | 60 days plus 1-year archive |
Updates, security, backups and monitoring in every plan. Month to month, a 30-day money-back guarantee, and two months free if you pay annually. See every plan feature.
Reviews
Reviews of Aarav Infotech, the company behind WebXSentry, from clients in United States, Singapore and United Kingdom. Each one says which service it is about, and where a public link exists you can read the original.
“I have no hesitation in recommending their services, for any of the services they offer, they are very prompt responsive and professional.”
Dr D V Giri
Scientist, Pro-Tech
United States · Website development and maintenance
“Aarav Infotech was able to resolve the tech problems that we faced on Google Workspace (SPF, DKIM, DMARC) and resolve it to our satsifaction. Jitendra was patient and Ritika was prompt in addressing the query. Since all of the processes are automated, made things very easy.”
Sriram Iyer
IKIGAI ENABLERS PTE. LTD.
Singapore · Google Workspace support
Read on Google
“They are highly experienced, creative, reliable and professional in their approach from the creation of the concept to designing and development; I knew I could rely on their technical skills and initiative to deliver superb results on time.”
Kevin Barrance
Director, Horizon Specialities
United Kingdom · Website design and development
Some of the businesses whose websites our team looks after
New Zealand
Ireland
United States
Australia
United Arab Emirates
United States
Canada
United KingdomStart in two minutes
A real person replies by your next business morning, Eastern time, with how we would handle it and which plan fits. No sales call needed.
Guides
What drives the maintenance bill on each platform, what a plan should include for each, and which of our plans suits which site, using our published prices as the one reference point.
Jul 8, 2026 · 5 min read
Six checks any site owner can do without technical knowledge, the warning signs of a backup that only looks like one, and what to do if you find a gap.
Jul 1, 2026 · 6 min read
Updates, security, backups, monitoring, speed checks, reports and hands-on changes: what a good website maintenance plan actually covers, what it does not, and five questions to ask any provider.
Sep 28, 2026 · 5 min read
Related
A real team looks after your WordPress site: updates, security scans, off-site backups, uptime monitoring and a monthly report.
Read moreIf your site has been hacked, we clean your files and database, request removal from blacklists, harden the site and send a written report on what happened a...
Read moreYour files and database are copied to encrypted storage completely separate from your hosting server.
Read moreAdd-ons
Extra fixes you can buy on top of your plan, each with a fixed price.
Security
One-time deep security hardening for your WordPress or WooCommerce website
Security
One-time WAF setup on Cloudflare Pro that blocks attacks before they reach your website
Speed and search
Faster pages on mobile and desktop: caching, image, database and render-blocking fixes, with a before and after PageSpee...
Straight answers
Business is where store support starts: staging, a monthly test order and daily backups. If the store is most of your revenue, Priority adds same or next business day completion, an engineer check on every update and a named account manager.
A person places a real test order every month, from the cart to payment to the confirmation, and records the result in your report. It is part of Business and Priority.
We help with gateway, cart and order issues. If the fault sits with the payment provider itself, we tell you exactly what we found so you can raise it with them.
Tell us which plugins your store runs. We keep them updated and tested like the rest of the store, and we say plainly if one needs a specialist.
Updates run on a staging copy first, we confirm a recent backup exists before release, and we test the checkout afterwards. Priority adds an engineer check on every update.
Yes. Use your hours for the preparation list above, and we make sure backups, updates and checkout tests are in place first.
We do not claim certifications we cannot evidence. We tell you exactly what we touch and what we do not before you sign up.
We need access to your site and, for backups and server-level work, your hosting account. Some managed hosts limit what an outside team can do, and we tell you before we start what we can and cannot reach.
Yes, and migration is free. We take over with no gap in cover, and we return every login and confirm removal in writing if you ever leave.
No. Hours reset each month and do not carry forward. Routine maintenance, monitoring and reporting never use them, so your hours go only on the work you ask for.
This service is the same wherever you are. Pick your country to see how it works with your time zone.
Tell us what your website needs. A real person replies by your next business morning, Eastern time, with how we would handle it and which plan fits.
