- Business days
- Monday to Saturday, India Standard Time (IST), excluding public holidays. This covers the US overnight, so requests sent during your day are usually answered by the next business morning ET. Monitoring, firewall and backups run 24x7, whatever the day.
- How your hours work
- One monthly pool for all content, design and technical work, tracked in 15-minute blocks. Your portal shows the time used on each ticket. Hours reset monthly and do not carry forward. Routine maintenance, monitoring and reporting do not use your hours.
- Going over your hours
- We tell you before a request would take you past your hours and quote the extra work first. Nothing chargeable starts without your written approval. If you go over three months in a row, we suggest the plan that fits rather than quietly slowing your service.
- Not included (quoted separately)
- New designs from scratch, custom development, graphic design, redesign or platform migration, major new features, content writing, search and paid ads management, and accessibility remediation. See the add-ons for common extras.
- Fair use
- Unlimited CDN bandwidth and backup storage cover normal business use. Three or more malware infections in 90 days caused on your side (shared or stolen passwords, pirated themes or plugins, unpatched custom code) lead to a root-cause fix instead of repeated cleanups.
- 30-day money-back guarantee
- Not satisfied within 30 days of your first payment? We refund it in full, monthly or annual. Once per customer and per website. Does not cover Emergency Recovery or quoted project work.
- Contract
- Month to month, cancel anytime, no exit fee. One website per plan; extra sites and subdomains are quoted. All prices in USD.