How WebXSentry works. Send it in the afternoon. Wake up to it answered.

One form to get started, a person who picks up your requests while you sleep, and a steady monthly routine that keeps your site secure, fast and backed up.

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Ticket #2041Done

Holiday hours on the homepage

You sent itTue 4:12 pm ET
A person picked it upWed 1:05 am ET
Done and checkedWed 6:40 am ET

Handled by your named contact · 15 minutes of your monthly hours

Example, Business plan

Switching takes one form

Your first weeks with WebXSentry

Moving vendors feels risky because nobody tells you what happens next. So here it is, step by step.

Day 0
Pick a plan, pay by card

About two minutes. Month to month, and your first payment is covered by our 30-day money-back guarantee.
Day 1
A person introduces themselves

Your client area opens, with a secure vault where you share your logins. No passwords by email, ever.
Day 7
Your onboarding completion report

We take over quietly, with no gap in cover. Two to five days after your logins are in the vault, you get a plain-English report of what is now set up and what we found.
Day 30
Your first monthly report

It arrives around the 5th of the month after you join, so within about a month. Join on the 20th, and it lands around the 5th of next month.

How requests work

From "can you change this?" to done

Small changes are the reason most people call us. Here's exactly what happens when you send one.

1
Send it through your portal
As many requests as you like, any time. No quote, no waiting for a call.
Unlimited requests
2
A person picks it up
Usually by your next business morning ET, because our working day runs through your night.
Next business morning ET
3
We do the work
Time comes from your monthly hours in 15-minute blocks. If a request would go past them, we quote it first.
Nothing extra without approval
4
Done and checked
Typically 2 to 4 business days on Essential, 1 to 2 business days on Business, same or next business day on Priority.
Time logged on every ticket

Your overnight web team

Send it in the afternoon. Wake up to it answered.

Our engineering team is in India, so our working day runs through your night. You send a request during your day, a person works on it while you sleep, and it's usually answered, often done, by the time you start your morning.

Monday to SaturdayIndia time, excluding public holidays. A Friday request is picked up on our Saturday.

Next business morning ETTypical first response on every plan. Business and Priority tickets are worked ahead of the queue.

Protection that never sleepsMonitoring, the firewall and backups run 24x7, every day of the year.

Included on top of your hours

What we do for your site, and how often

None of this uses your monthly hours. It simply happens, and it all shows up in your report.

Around the clock

Uptime and blank-page checks, with alerts our team acts on
Test messages through your key forms
Firewall blocking attacks and bad bots
Google Safe Browsing and blacklist alerts

Every day or week

Malware scans of your files and database (daily)
Vulnerability scans, with fixes applied once released (weekly, daily from Business)
Security audit of SSL, headers and server settings (weekly, daily from Business)
Off-site backups (database daily; files weekly, daily from Business)

Every month

WordPress core, plugin and theme updates, checked after
Security hardening and database cleanup
A test restore of your backups
A person checks your key pages for layout, forms and buttons
Speed work on your key pages
Your plain-English health report

Every quarter

A 60-minute review call with your account manager (Priority)
Two new firewall rules written for your site (Priority)
A written 12-month improvement roadmap each year (Priority)

Straight answers

Questions about how it works

How do I send a request?

Through your client portal, as many as you like, any time. Every ticket shows who worked on it and how long it took.

What happens if I need something during my afternoon?

Send it. Our working day runs through the US night, so a request sent in your afternoon is usually answered by your next business morning ET. Monitoring, the firewall and backups keep running around the clock in the meantime.

Who do I talk to?

Essential is looked after by our support team. Business has a named technical contact with a direct email. Priority has a named account manager who also runs your quarterly reviews.

How long do requests take?

Typically 2 to 4 business days on Essential, 1 to 2 on Business, and the same or next business day on Priority, once work starts. Larger requests are scheduled with you.

What do I need to give you at the start?

Access to your site and hosting, collected once through a secure form. For Search Console and traffic reporting, we will also ask for access to your Google accounts.