When will my request be handled?
A person replies by your next business morning, Eastern time. Because our working day covers your night, most requests sent in the afternoon are already in progress or done when you start your day.
Does Pacific time change the reply?
The promise is the same for every US zone: your next business morning, Eastern time. For a Pacific visitor that means a reply before your own morning starts.
Can you help with sales tax settings on my store?
We keep your tax plugin updated and check that totals look right at checkout. Which rates and rules apply to your business is a question for your accountant.
Can you look after a healthcare practice site?
Yes, with care. We tell you exactly what we touch and what we do not before you sign up, and we do not claim certifications we cannot evidence.
Are prices in US dollars, and are there extra fees?
Prices are in US dollars: Essential $99, Business $199 and Priority $399 a month. If a request goes beyond your hours, we quote the extra work before we start.
Can I move over from my current provider?
Yes. Migration and handover are free, and we take over with no gap in cover.
Do I need a privacy policy on my website?
If your site collects personal information, such as contact form details or customer accounts, a clear privacy notice is good practice and may be required by a state law. We can keep the page working and in the right place; what it says should be checked by your own adviser.
What happens if my site is hacked and customer data is exposed?
We contain the problem, clean and restore the site, and help you understand what was affected. Whether you must notify customers depends on the state and the data involved, so involve your adviser early. The FTC guide for businesses is a good starting point.
Will you work around my sales calendar?
Yes. Tell us about launches and sales ahead of time and we can check backups, speed and checkout beforehand and avoid risky changes during the busy days.
Is my data stored in the United States?
We do not make claims about where data is stored beyond what the security page states. Backup storage details are published there once confirmed.