Website Maintenance Services: WordPress, Stores, Agencies

What website maintenance services cover

A website is software, and software needs looking after. Website maintenance services are the ongoing jobs that keep a site secure, fast and working: applying updates before they become a hole, scanning for malware, taking backups and proving they restore, watching that the site and its forms are up, fixing what breaks, and making the small changes a business always needs.

You can do these jobs yourself, hire a freelancer by the hour, or hand them to a team. We are the team. Every service below runs on the same three monthly plans, with a person who answers by your next business morning, Eastern time, and hands-on hours for the changes you ask for.

The difference between the services is not the price. It is the knowledge that goes with the platform or the problem: how a WooCommerce checkout should be tested after an update, what a Shopify theme change can break, how to clean a hacked site and close the way in, or how to look after thirty client sites without losing track of one. Pick the one that matches you, or read on if you are not sure.

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Which one is yours?

I run a WordPress siteWordPress maintenance → I run a WooCommerce storeWooCommerce maintenance → I run a Shopify storeShopify maintenance → I manage sites for clientsMaintenance for agencies → My site was hacked or flaggedMalware removal → I am not sure my backups workBackup services →

Choosing

Which service for which site.

If your site sits between two, we will say which we would pick and why.

Your site	The service	What you get
A WordPress business site	WordPress maintenance	Plugin and theme updates with a backup first, security scans and a monthly report.
A WooCommerce store	WooCommerce maintenance	Updates tried on a staging copy, a monthly test order and daily backups, from the Business plan.
A Shopify store	Shopify maintenance	Theme changes, an app review and store monitoring, with hours for what you ask for.
Many client sites	Maintenance for agencies	One team for the whole portfolio, with reports that come to you.
A site that was hacked or flagged	Malware removal	Clean-up, delisting and the hardening that keeps it from happening again.
Backups you cannot vouch for	Backup services	Off-site, encrypted backups with a restore test every month.
Something else, or not sure	Get a free quote	Tell us about it and a person will say which fits.

WordPress maintenance

A real team looks after your WordPress site: updates, security scans, off-site backups, uptime monitoring and a monthly report.

WooCommerce maintenance

Your store runs on WordPress, WooCommerce, a payment gateway and a stack of plugins.

Shopify maintenance

Shopify looks after the platform. We look after the parts that are yours: your theme, your apps, your products and pages, and your tracking.

Maintenance for agencies

If you manage websites for clients and would rather not carry the updates, security and backups yourself, we take that work on.

Malware removal

If your site has been hacked, we clean your files and database, request removal from blacklists, harden the site and send a written report on what happened and what we changed.

Backup services

Your files and database are copied to encrypted storage completely separate from your hosting server.

Dental practices

Your website is where new patients find you and book. We keep it updated, secure, backed up and fast, and use your monthly hands-on hours for the changes a practice needs.

Plans

Every service runs on the same three plans

Essential$99/mo2 hands-on hours a month Business$199/mo6 hands-on hours a month Priority$399/mo12 hands-on hours a month

Updates, security, backups and monitoring in every plan. Month to month, with a 30-day money-back guarantee.

Who these services are for

The businesses we look after tend to share one thing: the website matters, and nobody inside has the time to keep it healthy. That includes local service businesses and professional practices, clinics and wellness practices with online booking, online stores on WooCommerce and Shopify, schools and nonprofits with a modest site, software and services companies with a marketing site, and agencies with a portfolio of client sites. If the site brings you enquiries or orders, it is worth looking after on a schedule.

Questions to ask any maintenance provider

Whoever you choose, ask the same few things, and expect specific answers in writing.

What exactly is included each month, and what is not?
Who does the work, and will the same people learn my site?
Where are the backups kept, and when was one last restored?
How are updates tested before they reach my visitors?
How quickly will someone answer a request, and in whose working hours?
What will I receive each month to show the work was done?
What happens to my logins and my data if I leave?

Our answers are on the process page and the security page, so you can compare them with anyone else's.

What is outside the plans

The plans cover keeping a site healthy and making the changes you ask for within your monthly hours. New designs from scratch, custom development, redesigns and similar projects are outside the plans. We quote them separately, before any work starts, so there are no surprises on an invoice.

How it works

The same four steps for every service.

1Onboarding
You share access through the secure vault. Within 2 to 5 days you get an onboarding report.
2The routine runs
Updates, scans, backups and monitoring run on the schedule for your plan.
3You ask, we answer
Requests go in through your client area and are answered by your next business morning, Eastern time.
4You see the proof
A plain-English report every month shows the work, the restore test and the hours used.

Read the details on the process page, or see what a monthly package includes.

Straight answers

Questions about our services

What are website maintenance services?

They are the ongoing jobs that keep a website secure, fast and working: software updates, security scans, backups, monitoring, fixes and small changes. We bundle them into three monthly plans, so you pay one price and get a team and a set of hands-on hours.

What is the difference between your services?

The plans are the same for every service. What differs is the knowledge and checks that go with your platform or problem: WordPress and WooCommerce plugin updates, Shopify themes and apps, an agency portfolio, a clean-up after malware, or proving that backups restore.

Do I need a different plan for each service?

No. Every service runs on the same three plans: Essential at $99, Business at $199 and Priority at $399 a month. Pick the service page that matches your site and the plan that matches how much it matters.

Which platforms do you look after?

WordPress, WooCommerce and Shopify have their own pages. If your site is built on something else, ask us. We will say honestly whether we can look after it well.

Do you need access to my website?

Yes, to do the work, and you share it through the secure vault in your client area, never by email. A free website review uses public information only and needs no access.

Can you look after a site someone else built?

Yes. Most of our clients arrive with a site they did not build. The first week is an audit, and migration and handover from your current provider are free.

Do you work with my hosting company?

Yes. We deal with your host and plugin vendors for you, so you are not stuck in the middle when something breaks.

What if I am not sure which service I need?

Ask for a free quote or a free website review and a person will tell you which one fits and why.

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