What happens if I need something during my afternoon?
Send it. Monitoring, the firewall and backups run around the clock and act on their own. Our people work Monday to Saturday on India time, which runs through the US night, so a request you send in your afternoon is usually answered by your next business morning ET, and Friday requests are picked up on our Saturday. Our team is not on shift 24/7, which is why we plan the work around your night instead.
Who has my site credentials and my customers' data?
Only our team working on your site. You share your logins through the secure vault in your client area, never by email or chat. Every staff member is under a signed confidentiality agreement, and a mutual NDA is free on request. When you leave, we return everything and confirm in writing that our access is gone.
Am I locked in?
No. Month to month, cancel anytime, no exit fee. We return every credential and hand back full control. It is your site, your hosting and your domain throughout.
Who do I talk to when something goes wrong?
On Business you get a named technical contact with a direct email. On Priority you get a named account manager. On Essential you deal with our support team through the client portal. Every ticket shows who worked on it and for how long.
My hosting company says maintenance is included. Is it?
Usually the server and its own backups are covered. Plugin conflicts, security hardening, application updates and content edits are not. Your host looks after the infrastructure; we look after the website running on it. We also deal with your host for you when a fix needs their help.
What does the price include, and what does it not?
Every plan includes a monthly pool of hands-on hours plus monitoring, security, backups, updates and reporting that never use those hours. New designs from scratch, custom development, graphic design, redesigns, content writing, ad management and accessibility remediation are quoted separately, and nothing chargeable starts without your written approval.
Do you provide an accessibility widget?
No, deliberately. Overlay widgets are being named in ADA complaints rather than preventing them, and they do not produce WCAG conformance. Accessibility is a separate service: an audit against WCAG, a written remediation plan and the remediation work itself.
What can I see in the client area?
A live dashboard with ten modules (health overview, uptime, broken links, performance, SEO readiness, security scan, backups, Google Analytics, firewall and WordPress care), plus your tickets and the time used on each, a secure credentials vault, every past report, and your plan and invoices.
Which reports do I get each month?
You start with an onboarding completion report, 2 to 5 days after you share your logins in the secure vault. From the following month you get a plain-English monthly health report, around the 5th: join on the 20th and your first arrives around the 5th of next month. It is backed by detailed reports: WordPress care, monthly preventive activities, website performance, uptime monitoring, broken link scan, website traffic insight and a support summary. They stay in your client area for the life of your plan plus 24 months.
How do I share my website logins safely?
Through the secure credentials vault in your client area. You add and manage them there, so they never travel by email, chat or spreadsheet, and we return everything when you leave.
